Question 1

What does CoreLytics Healthcare Solutions do?

Accepted Answer

CoreLytics is a healthcare technology adoption and training firm that helps healthcare organizations make technology work better for the people who use it.

Question 2

Who leads the work?

Accepted Answer

LaTosha Ings, Senior Epic Credentialed Trainer and Certified AI Consultant, with 20+ years of healthcare experience, 18 years of EMR training, and 10 years on the Epic platform. Engagements are delivered at a senior level, with no junior trainers and no handoffs.

Question 3

Where are you located and do you travel?

Accepted Answer

We are based in Charlotte, NC and support clients nationally. Onsite delivery, virtual delivery, and blended formats are all available.

Question 4

Who do you serve?

Accepted Answer

I work with healthcare organizations that want to improve how their teams use technology while supporting efficient, high-quality patient care.

This includes:
- Physician practices
- Ambulatory and outpatient clinics
- Community health centers and FQHCs
- Rural health clinics
- Independent medical groups
- Multi-provider practices
- Healthcare systems and clinical teams

Question 5

How do you measure training and technology adoption?

Accepted Answer

Success measures are defined before the work begins. Depending on the engagement, that can include competency and proficiency checks, in-system usage and efficiency indicators, time-to-proficiency after go-live, reduction in support tickets or at-the-elbow requests, learner confidence surveys, and the operational or clinical outcome the project was meant to improve.

Question 6

Do you work with government agencies?

Accepted Answer

Yes. We are an approved contractor with a current capability statement, CAGE Code 1APE6, and UEI KK78UX7RMYL8. See our Government Capabilities page for NAICS codes and past performance.

Question 7

Who do you train?

Accepted Answer

Physicians, advanced practice providers, nurses, pharmacists, and clinical support staff. Curriculum is role-based and built around the way each group actually charts, orders, and cares for patients.

Question 8

Do you support Epic go-lives and upgrades?

Accepted Answer

Yes. We provide curriculum development, classroom and virtual training, at-the-elbow go-live support, super-user program development, and post go-live refresher and efficiency training for both new implementations and upgrades.

Question 9

Can you help after go-live?

Accepted Answer

Yes. Optimization and efficiency training, personalization sessions, and a homegrown super-user bench keep skills sharp long after the implementation team leaves.

Question 10

How quickly can training begin?

Accepted Answer

Most engagements begin within two to four weeks of a scoped agreement, and we can move faster for urgent go-live or backfill needs.

Question 11

What does your AI education cover?

Accepted Answer

For clinical teams: AI fundamentals and literacy, responsible use covering safety, privacy, and governance, hands-on training for AI in clinical documentation, and custom curriculum development. All education is practical and vendor-neutral, focused on real workflows.

Question 12

Is the training tied to a specific AI vendor?

Accepted Answer

No. Our education is vendor-neutral. If you have already selected a platform, we build the training around it. If you have not, we help your teams evaluate options without a sales agenda.

Question 13

Do you offer programs for older adults, caregivers, and communities?

Accepted Answer

Yes. We deliver onsite AI and healthcare technology literacy programs covering patient portal access, understanding health information, privacy and scam awareness, and safe use of AI tools, following a defined curriculum with measurable learning outcomes.

Question 14

What is the difference between AI education and AI adoption?

Accepted Answer

AI education helps people understand AI. AI adoption helps an organization successfully put AI to work.

Through AI education, leaders and staff members understand topics such as:
- What AI can and cannot do
- Generative AI
- Prompt literacy
- Responsible AI use
- Privacy and risk awareness
- Human oversight
- Appropriate workplace use

AI adoption goes further. It looks at how AI fits into the organization's workflow, people, policies, technology, training, governance, and performance goals.

Question 15

Do you provide executive and leadership AI education?

Accepted Answer

Yes.

I provide executive and leadership AI education designed to help healthcare decision-makers understand AI from a practical business, operational, workforce, and risk perspective.

Leadership education may include:
- AI fundamentals
- Healthcare AI opportunities
- AI use-case identification
- Responsible AI and governance
- Human oversight
- Vendor considerations
- Workforce readiness
- Workflow impact
- Adoption strategy
- Measurement and ROI

I also offer private AI training for executives and CEOs who prefer a confidential, personalized learning experience. These sessions can be tailored to the leader's role, current level of AI knowledge, strategic priorities, decision-making responsibilities, and the specific AI tools or topics they want to better understand.

Question 16

Do you work with organizations outside healthcare?

Accepted Answer

Yes. AI literacy, responsible-use, and executive-readiness sessions are regularly delivered to teams well outside healthcare.

Question 17

What is technology adoption consulting?

Accepted Answer

We assess organizational readiness, workflow alignment, governance requirements, and success measures so your EHR and AI investments support the people, processes, and outcomes that matter most. A successful go-live does not automatically create successful adoption.

Question 18

Does every organization need an AI solution?

Accepted Answer

No.

AI can be valuable, but it is not the answer to every operational or workflow problem.

Sometimes the better solution is improving the current workflow, optimizing the EHR, providing better training, clarifying responsibilities, or making better use of technology the organization already owns.

Question 19

What is the AI voice receptionist?

Accepted Answer

A custom-built AI phone assistant that answers and routes calls 24/7 and handles appointment scheduling, reminders, and common questions. It is designed healthcare-first with HIPAA-aware architecture for medical and dental practices, and can be adapted for other service industries.

Question 20

How do you handle patient privacy and PHI?

Accepted Answer

Every engagement is built around patient privacy and PHI protection. We train clinicians to use AI tools within the boundaries that healthcare law and patient trust require, and our solutions are architected with those same limits in mind.

Question 21

Do you work onsite or virtually?

Accepted Answer

Both, depending on the service. Clinical training and workshops can be delivered onsite, virtually, or blended, and go-live support is typically onsite. Community AI education is delivered in person. Advisory work and curriculum development are often handled remotely.

Question 22

How is pricing structured?

Accepted Answer

Engagements are scoped individually based on audience size, delivery format, and duration. Common structures include project-based curriculum work, day rates for onsite delivery, and retained advisory support.

Question 23

How do we get started?

Accepted Answer

Schedule a consultation. We will discuss your training, AI education, workflow, or automation needs, and follow up with a scoped recommendation within two business days.

Questions, answered plainly.

About CoreLytics

EMR / EHR Training

AI Education & Training

Technology Adoption & AI Solutions

Working Together

Ready to Turn Technology Overwhelm Into Confident Adoption?